At The Sweet Vegan Bakery, we are passionate for creating delicious, high-quality vegan baked goods matched only by our commitment to providing an exceptional customer experience. We take pride in our products and stand behind them, ensuring that every bite is a delightful experience for our customers.
We understand that plans can change unexpectedly, but unfortunately, we cannot offer refunds or accept cancellations on any standard items. However, we do have a detailed cancellation policy available for your reference.
For Standard Items:
- We do not offer refunds or accept cancellations on any standard items.
- If you made a mistake when placing your online order, contact us within 24 hours and we can modify your order.
Weddings:
- We ask for a minimum of 1 week's notice for all Sampler Boxes.
- Please note that all requests must be submitted at least one week before your earliest proposed date to receive your Sampler Box.
- Any major changes to your order must be made at least a week out from the scheduled delivery/pick-up date.
- If you'd like to request a rush order for your wedding cake, the fee will range from $50-200 (if made within a week), depending on size and style.
- If a cancellation occurs with 30 or more days notice of your wedding cake, we are happy to issue the full refund. If we receive cancellation notice within 15 days of the event date, we can issue a 30% refund from the total. If we receive cancellation notice with less than 2 weeks notice, we are unable to issue any kind of refund. Thank you for your understanding.
Catering/Events:
- If a cancellation occurs with 30 or more days notice of your cancellation, we are happy to issue the full refund. If we receive cancellation notice within 15 days of the event date, we can issue a 10% refund from the total. If we receive cancellation notice with less than 2 weeks notice, we are unable to issue any kind of refund. Thank you for your understanding.
For Rush Orders:
- We do not offer any refunds on standard or custom rush orders (the rush fee nor the cost of the items ordered) no matter the amount of notice given. After the rush fee is paid, there will be no refunds given.
Should you have any questions or concerns about a product you have already purchased, please don't hesitate to reach out to us at (949) 409-8514 or via email at info@thesweetveganbakery.com. Our dedicated team is always here to help.